If you use and maintain your system regularly, you need more than just basic availability: a test environment that’s always up and running, a clear point of contact in case of malfunctions—and the assurance that we’ll take your concerns seriously. The Silver plan builds on the Bronze plan and provides exactly that.
What's Included
Willingness to grow
Even for end-of-life versions—our knowledge of your project version remains up to date
Deployment of Our DevOps Pipelines
A separate test environment is automatically made available for every merge request—powered by our DevOps pipelines.
Jira & GitLab
Your project professionally managed in Jira and GitLab—with up to 3 Jira accounts and 1 GitLab account included
Running INT environment with standard memory
For regular installations and inspections performed by you—with no separate billing based on usage
Customer-Specific Support Address
For incident reporting and a standardized process for handling incidents
Binding Response Times
During business hours: 4 working hours for critical issues, 8 working hours for high-priority issues, 3 business days for routine matters
Prioritized Resolution
Issues reported through the support process are prioritized and resolved
Costs
400 CHF per month—billed annually in advance.
Is silver right for you?
Silver is the right choice if you need predictable response times and an ongoing test environment, but don't rely on support outside of business hours.
Is basic availability alone—without an ongoing test environment—enough for you? Then take a look at Bronze.
Do you need guaranteed project-specific training for your staff and even faster response times—even outside of office hours? Then Gold is the right tier for you.
Ready for predictable support?
Pascal Zingg Partner