For business-critical systems, “we’ll take care of it” isn’t enough—you need the assurance that, in an emergency, the right people will be on hand immediately. Gold is our most comprehensive package: it guarantees project-specific training for staff, the fastest response times, and support even outside office hours in the event of critical outages.
What's Included
Staff Guaranteed to Be Trained Specifically for Each Project
And so there's no learning curve in an emergency
Seamless collaboration across your environments
Upon request, we can set up VPN connections (or similar) to your environment for selected employees and work seamlessly with you in your systems (e.g., Jira, GitLab).
Jira & GitLab
Your project professionally managed in Jira and GitLab—with up to 5 Jira and 2 GitLab accounts included
Deployment of Our DevOps Pipelines
A separate test environment is automatically made available for every merge request—powered by our DevOps pipelines.
Running INT Environment
For regular installations and inspections performed by you—without separate billing based on usage
Customer-Specific Support Address
For incident reporting and a standardized process for handling incidents
Fastest Response Times
During business hours: 2 work hours for critical issues, 4 work hours for high-priority issues, 2 workdays for routine matters
Best Effort Outside Office Hours
If there are issues that significantly affect your users, we'll do our best to respond even outside of our office hours.
Prioritized Resolution
Issues reported through the support process are prioritized and resolved
Costs
Custom Quote – Contact us for a quote tailored to your project
Is gold right for you?
Gold is suitable for projects where downtime has significant business consequences and where you need to rely on a well-coordinated, project-specific team.
Are binding response times during business hours sufficient for you, even without guaranteed staffing? Then Silver is usually the more cost-effective choice.
Ready for guaranteed support?
Antonio Tuor Partner